Refund policy

Return Policy

Thank you for shopping with Mulberry Drive! We hope you love your purchase, but if for any reason you are not completely satisfied, we are happy to offer a return or exchange within 15 days of your purchase date. Please review our policy below:

Eligibility for Returns:

1. Timeframe: Returns must be initiated within 15 days from the date of purchase.
2. Condition: Items must be returned in their original condition, including tags, packaging, and any accessories. The item must be unworn, unwashed, and free of any marks or odors.
3. Receipt: Proof of purchase is required. Please provide your original receipt or order confirmation email.

Return Process:

1. Initiate a Return: Contact our customer service team at team@shopmulberrydrive.com or visit our store with your receipt and item to initiate the return process.
2. Shipping Returns: If returning by mail, securely pack the item and send it to the following address: 414 Main St., Marble Falls, TX, 78654. Please use a trackable shipping method and retain your shipping receipt.

Refunds and Exchanges:

1. Refunds: Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to appear on your statement.
2. Exchanges: If you wish to exchange an item, please indicate this when initiating the return. Exchanges are subject to product availability.

Non-Returnable Items:

1. Final Sale: Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or exchange.
2. Personalized Items: Customized or monogrammed items cannot be returned or exchanged.

Defective or Incorrect Items:

1. Defective Items: If you receive a defective item, please contact us immediately. We will provide instructions for returning the defective item and offer a replacement or refund.
2. Incorrect Items: If we’ve made a mistake with your order, let us know right away. We will arrange for the correct item to be sent to you and cover return shipping costs for the incorrect item.

Contact Us:

For any questions or assistance with returns, please contact our customer service team at team@shopmulberrydrive.com.

We appreciate your understanding and cooperation. Thank you for choosing Mulberry Drive!