Shipping policy

Shipping Policy

Thank you for shopping with Mulberry Drive, LLC! We are committed to providing you with a smooth and enjoyable shopping experience. Please review our shipping policy below to understand how we handle shipping and delivery.

1. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an email confirmation once your order has been processed and is ready to ship. This email will include tracking information, if available.

2. Shipping Methods and Delivery Times

• Shipping Options: We offer various shipping options, including Standard, Expedited, and Overnight shipping. Shipping methods and rates will be displayed at checkout based on your location.
• Estimated Delivery Times: Delivery times vary depending on the shipping method chosen and your location. Standard shipping typically takes 3 to 5 business days, Expedited shipping takes 2 to 3 business days, and Overnight shipping arrives the next business day. These times are estimates and not guaranteed.

3. Shipping Rates

• Shipping Costs: Shipping rates are calculated based on the weight of your order, shipping method, and destination. Shipping costs will be displayed at checkout before you confirm your purchase.
• Free Shipping: We occasionally offer promotions for free shipping. Any applicable terms and conditions for these promotions will be specified on our website or at checkout.

4. Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.

5. Delivery Issues

• Missing or Lost Packages: If you do not receive your package within the estimated delivery time, please contact us at team@mulberrydrive.com. We will assist you in resolving any issues with the carrier.
• Damaged Packages: If your package arrives damaged, please contact us immediately with your order number and a description of the damage. We will work with you to arrange a replacement or refund.

6. International Shipping

• Availability: We currently do not offer international shipping.

7. Shipping Restrictions

• P.O. Boxes: We may not be able to deliver to P.O. Boxes. Please provide a physical address for delivery.
• Remote Areas: Shipping to remote or rural areas may experience longer delivery times.

8. Contact Us

If you have any questions or concerns about our shipping policy, please reach out to us at:

Mulberry Drive, LLC.
414 Main St.
Marble Falls, TX, 78654

(737)788-3761
team@shopmulberrydrive.com

 

 

Thank you for choosing Mulberry Drive, LLC. We appreciate your business and look forward to serving you!